Customer Application Engineer (all genders)

YOUR RESPONSIBILITIES

The What
You own the technical truth across the customer life cycle. From RFQ qualification to post-sale integration, from feasibility filters to handover protocols: you design the standards, implement them, and hold them.

The Why
To end COPV failure in spaceflight. Technical precision doesn't start at the machine — it starts the moment a customer describes what they need. A clean, unambiguous, and technically valid deal is not a nice-to-have.

You ensure:

• Every customer interaction produces structured, engineering-ready outputs
• Sales-to-Engineering handovers are clean, complete, and require zero follow-up
• Unfeasible or out-of-scope opportunities are caught and resolved before they reach Engineering
• Customers receive fast, precise, and consistent technical guidance at every stage

YOUR MISSION

• Own RFP/RFQ responses end-to-end: Qualify incoming requests, validate technical feasibility, and deliver structured proposals within defined turnaround targets → High Performance: Structured thinking at speed. Repeatable output, every time.
• Own the Sales-to-Engineering handover → Togetherness: One team. Zero information loss at the seam.
• Be the technical filter on the pipeline: Identify and kill — or redirect — opportunities that are technically unsound or out of scope before they consume Engineering bandwidth. → Candor: Say no early. Say it clearly. Document why.
• Serve as the primary technical contact across the customer lifecycle: Pre-sales feasibility, mid-deal alignment, and post-sale integration support. → Accountability: Own the outcome. No dropped balls, no post-sale surprises.
• Build reusable systems that scale → Playfulness: Build things that last because they're useful

YOUR PROFILE

• Ownership: You don't wait to be told what's missing. You see a gap, build the fix, and hold yourself accountable to the outcome — even when no one is watching.
• Technical background: Degree in Mechanical or Aerospace Engineering, or equivalent applied technical field. You understand what you're selling, what Engineering needs to deliver it, and where the line between feasible and not actually sits.
• Customer-facing experience: Proven track record in a technical customer-facing role — Application Engineer, Field Application Engineer, Sales Engineer, or equivalent.
• Requirement translation: You take ambiguous customer inputs and turn them into structured, engineering-ready specifications without losing the details that matter.
• Pushback fluency: You are comfortable saying no. When a request is out of scope or technically unsound, you redirect it — with clarity and without apology.
• Process builder: You've created operational workflows, handover protocols, or qualification checklists from scratch. Ambiguity is a starting point for you, not a blocker.
• Communication: Confident with customers, engineering teams, and senior stakeholders. Direct, structured, and proactive - you surface problems before others notice them.
• On-site presence: Hybrid — Munich preferred. Minimum 3 days/week in office.
• Language skills: English full professional proficiency (C1+) required — primary working language. German is a plus. Other European languages welcome.

WHAT WE OFFER

• High level of autonomy & real impact: You own a critical seam in the business — between what we sell and what we build.
• Startup mindset meets aerospace innovation: Flat hierarchies, fast decisions, and space for your ideas.
• Choose your own benefit: Germany ticket, Egym Wellpass, or a tax-free Give Card.
• Healthy & social lunch culture: Fresh meals during shared lunch breaks.
• Stunning views: Rooftop terrace with views of the Alps in Taufkirchen, or indoor garden in Garching-Hochbrück.
• Growth opportunities: Work on technically demanding projects with real stakes.
• We live our team culture: From tech talks to team events and after-work gatherings — we celebrate success together.

About us

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