Customer Success Manager (m/w/d) – Hamburg

Decisity is an AI-native strategy consulting platform from Hamburg that turns briefs and documents into board-ready strategy decks. You make sure strategy, management and advisory teams get board-ready results from Decisity from their first engagement onward.

What you'll do

• Onboard new customers and set up their first engagements
• Train users on scoping, document upload and deck review
• Be the main contact for customer questions and feedback
• Track usage and help customers expand to more teams
• Bring customer feedback to the product team

What you bring

• 2+ years in customer success, account management or consulting
• Comfortable explaining software to senior business users
• Understanding of strategy or consulting work is a plus
• Organised and proactive
• Fluent German and English

What we offer

• Hybrid setup: office in Hamburg plus remote days
• Work directly with the founder
• Real ownership in a small, early-stage team
• An AI-native product and tool stack from day one

About Decisity: https://decisity.com/en

News: https://decisity.com/en/news

Careers at Decisity: https://decisity.com/en/careers

Apply: https://decisity.com/en/careers

Contact: contact@decisity.com

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